Privacy policy

HikeLetter respects your privacy and is committed to protecting the personal information you provide when using our website, products, and services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.


1. Information We Collect
Personal Information

  • Full name
  • Email address
  • Phone number
  • Country/location
  • Account login information
  • Billing and transaction information
Exam & Performance Information
  • Mock-exam scores
  • Questions attempted
  • Exam completion records
  • Time spent on exams
  • Number of attempts
  • Performance and readiness data
Pass Support Verification Information
  • PMI account information
  • PMP examination date
  • Official examination result
  • Proof of examination result
  • Information relating to your qualifying mock-exam attempts
2. How We Use Your Information
  • Create and manage your HikeLetter account
  • Provide access to our products and services
  • Process payments and transactions
  • Provide customer support
  • Track mock-exam progress and performance
  • Generate performance reports
  • Verify eligibility for Pass Support
  • Prevent fraud, abuse, and unauthorized use
  • Improve our simulator and services
  • Send important service-related communications
  • Comply with applicable legal and regulatory requirements
3. PMI Information
4. Payment Information
5. Cookies and Similar Technologies
  • Keep you signed in
  • Remember preferences
  • Understand website usage
  • Improve website functionality
  • Analyze website performance
  • Provide relevant communications and marketing where permitted
6. How We Protect Your Information
  • Unauthorized access
  • Unauthorized disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction
7. Sharing of Information
  • Payment processors
  • Hosting and cloud-service providers
  • Email and communication providers
  • Analytics/service providers
  • Customer-support providers
  • Fraud-prevention and security providers
8. Data Retention
  • Providing our services
  • Maintaining account records
  • Processing transactions
  • Resolving disputes
  • Preventing fraud
  • Meeting legal and regulatory obligations
9. Your Rights
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request restriction of certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of certain personal information
10. Children's Privacy
11. Third-Party Websites
12. International Users
13. Changes to This Privacy Policy
Depending on how you use HikeLetter, we may collect:
When you use our PMP MUST-WIN™ simulator, we may collect:
If you apply for our PMP Pass Support, we may request information necessary to verify eligibility, such as:
We collect only information reasonably necessary to verify and process your Pass Support claim.
We may use your information to:
If you voluntarily provide PMI account information for Pass Support verification, we use that information only for legitimate verification purposes associated with the program.
HikeLetter does not represent itself as PMI and is not affiliated with or endorsed by PMI unless expressly stated otherwise.
We recommend that customers provide only the information reasonably necessary for verification and never share their PMI password or other highly sensitive authentication information unless absolutely necessary and through a secure, authorized verification process.
Payments may be processed through third-party payment providers.
HikeLetter generally does not store complete credit/debit card numbers or banking credentials on its own servers. Payment information may be processed and stored by the applicable payment provider according to its privacy and security policies.
We may use cookies and similar technologies to:
You may be able to control cookies through your browser settings.
We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information from:
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We do not sell your personal information.
We may share information with trusted third parties when reasonably necessary to operate HikeLetter, including:
These providers may access information only as necessary to perform services for us and subject to appropriate contractual or legal protections.
We may also disclose information when required by law, legal process, court order, or to protect the rights, safety, and security of HikeLetter, our customers, or others.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Exam performance records may be retained to maintain accurate records of your simulator usage and Pass Support eligibility.
Depending on your location and applicable law, you may have rights to:
To exercise applicable rights, contact us using the information provided below.
HikeLetter's services are not intentionally directed toward children under the applicable minimum legal age.
We do not knowingly collect personal information from children in violation of applicable law.
Our website may contain links to third-party websites or services.
HikeLetter is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
HikeLetter may operate with service providers located in different countries. As a result, your information may be processed or stored outside your country of residence.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.